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Submit the form to preview classification, urgency, and the structured payload that will later come back from Node-RED.
Smart Customer Support Email Management System
Route customer emails before they become customer problems.
Submit a support email, switch across built-in sample cases, and preview how Node-RED, OpenAI, Resend, and Azure SQL Database fit together in one triage flow.
Workspace
Submit a live test email or explore multiple sample cases.
Email Intake Form
Manual entry for demo and front-end validation.
Sample Library
Use built-in records to demonstrate different classification and urgency outcomes.
Each sample fills the form and triggers a different result path for the preview panel.
Preview
Front-end result state for the later Node-RED response.
Request / Response Preview
Outgoing payload plus the latest response returned by Node-RED.
Request Body
{
"customerName": "",
"customerEmail": "",
"subject": "",
"message": ""
}API Response
{
"status": "idle",
"message": "Submit the form to send the POST request."
}System Flow
One page, one intake path, one backend chain.
01
Customer email is entered manually or loaded from the built-in sample library.
02
The frontend prepares a JSON payload for the Node-RED HTTP endpoint.
03
OpenAI classifies the message and estimates urgency.
04
Node-RED stores the record in Azure SQL Database and triggers Resend.